What’s different between Girl and Boy?+
Boomi Girl leans into stories, pretend play and crafts. Boomi Boy leans into building, vehicles and the outdoors. Both are for ages 3–6, ship 4–6 pieces a month and cost the same.
When am I charged, and when does the box ship?+
Pick your first delivery date at checkout; we save your card and charge it on that date (dates under 2 days away are charged at checkout). Pay monthly and you’re charged each month; pay in full and one charge covers every box in your plan, shipping included. [Monthly cutoff date and typical delivery time.]
Can I skip, pause or cancel?+
We do not offer subscription skips, pauses or item exchanges. None of the plans renew automatically. A 6 month plan can be cancelled after the third box, and a 12 month plan after the first box. The prepaid 3 month plan is a single purchase. The Terms & Conditions explain when cancellation takes effect.
Does the subscription auto-renew?+
No. None of our plans renew automatically. The 3 month plan ends after box three, the 6 month plan after box six, and the 12 month plan after box twelve, unless cancelled earlier where the Terms & Conditions allow it.
How do gift subscriptions work?+
Start from Send as a gift, pick the box and a 12, 6, or 3 month plan, then checkout. You pay. Gift notes are off for launch.
Can I switch between Girl and Boy later?+
[Policy: e.g. yes, switch before the next cutoff from your account.]
What if something arrives damaged, or my child doesn’t like a box?+
If an item is damaged, defective, missing, incorrect or not delivered, email [email protected] with your order number. We do not offer a refund or exchange only because a child does not like an item. The Terms & Conditions describe the remedies required by law.
Are the toys safe?+
Every item is picked for ages 3–6 and checked for materials and choking hazards before it ships. [Name real standards, e.g. ASTM F963 / CPSIA, only if certified.]
How much is shipping, and where do you ship?+
Shipping is $7.99 per box, shown before you pay. [Shipping regions.]
Do I pick the exact toys?+
No. You pick Boy or Girl styling and a term. We pack 4–6 pieces from published categories.
What if a payment fails?+
We’ll email an update-card link and pause pack-out until the payment recovers.
How do I talk to a human?+
Use the contact page and include your order code. When you’re signed in, your account pages pre-fill it.
My child is about to turn 7. What happens?+
[Age-out policy.]